369bet Privacy Policy

01 Introduction

Welcome to the 369bet Privacy Policy. 369bet operates the online casino and sports betting platform accessible at 369bet.club, and is committed to protecting the privacy and personal data of every Filipino player who uses our platform.

This Privacy Policy describes how 369bet collects, uses, stores, shares, and safeguards your personal information when you access or use any part of the 369bet platform — including the website, mobile interface, games, promotions, live chat, and support services. It also explains the rights you have under Philippine law with respect to your personal data and how you can exercise them.

This Privacy Policy should be read alongside the 369bet Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and 369bet. If you have any questions about this policy at any time, you are welcome to contact our Data Privacy Officer at [email protected].

02 Personal Data We Collect

369bet collects only the personal data that is necessary and proportionate to the purposes outlined in this policy. The categories of personal data we collect are summarised in the table below:

03 How We Collect Your Data

369bet collects personal data through several channels, depending on how you interact with the platform:

3.1 Direct Collection

The majority of personal data 369bet holds about you is provided directly by you during the course of using the platform. This includes data you submit when:

• Completing the 369bet account registration form;
• Submitting KYC verification documents;
• Making a deposit or requesting a withdrawal through GCash, Maya, BPI, BDO, InstaPay, GrabPay, QR Ph, or 7-Eleven;
• Contacting 369bet support via live chat or email;
• Participating in promotions, surveys, or feedback forms;
• Updating your account profile or preferences.

3.2 Automated Collection

When you access the 369bet platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, session timestamps, and in-platform activity. See Section 7 (Cookies & Tracking) for full details.

3.3 Third-Party Sources

In some cases, 369bet may receive personal data about you from third-party sources, including:

• Payment providers (e.g., GCash, Maya) — transaction confirmation data to verify deposits and withdrawals;
• Identity verification services — to cross-reference KYC documents against government databases where permitted by law;
• Fraud prevention partners — risk signals and negative database checks to protect the platform and its players;
• Analytics providers — aggregated and pseudonymised platform usage data to improve user experience.

04 How We Use Your Personal Data

369bet uses the personal data it collects for the following specific purposes. We do not use your data for any purpose incompatible with those stated below without first obtaining your explicit consent:

• Account Management: To create, maintain, and administer your 369bet player account, including processing login credentials and account settings.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years under applicable Philippine gaming regulations and to confirm your identity as required by KYC procedures.
• Payment Processing: To process deposits and withdrawals through your chosen Philippine payment method, including GCash, Maya, BPI, BDO, and others. All financial transactions are handled in Philippine Peso (PHP).
• Game Operation: To deliver the games and betting markets available on the 369bet platform, including JILI slots, live baccarat, roulette, dragon tiger, e-sports, bingo, and sports betting on PBA, NBA, boxing, and other events.
• Regulatory Compliance: To meet our obligations under Philippine gaming regulations, the Data Privacy Act of 2012, and applicable Anti-Money Laundering (AML) laws — including record-keeping, suspicious transaction reporting, and cooperation with regulatory investigations.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct on the 369bet platform.
• Customer Support: To respond to your queries, complaints, and feedback through our live chat and email support channels.
• Personalisation: To tailor the content, promotions, and game recommendations you see on 369bet based on your preferences and activity history.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregate usage data and improve the design, performance, and features of the 369bet platform over time.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), 369bet must have a valid legal basis for processing your personal data. Depending on the specific purpose, 369bet relies on the following legal bases:

• Consent: Where you have freely given, specific, and informed consent — particularly for marketing communications and the processing of sensitive personal information such as government ID data.
• Contractual Necessity: Where processing is necessary to perform the contract between you and 369bet — that is, to provide you with the gaming services you have registered to use, including account management, payment processing, and game delivery.
• Legal Obligation: Where processing is required to comply with a legal obligation imposed on 369bet under Philippine law — including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate Interests: Where processing is necessary for 369bet's legitimate interests — such as fraud prevention, platform security, and analytics — provided those interests are not overridden by your rights and interests.

06 Sharing Your Personal Data

369bet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. However, in order to operate the platform and meet our legal obligations, we may share your personal data with the following categories of third-party recipients:

• Payment Service Providers: GCash (Mynt), Maya (Voyager Innovations), GrabPay, InstaPay member banks, BPI, BDO, and 7-Eleven payment processing services — solely to facilitate deposits and withdrawals on your behalf.
• Game Content Providers: Licensed game studios including JILI Games, Evolution, Pragmatic Play, PG Soft, and similar providers — to the extent necessary to deliver their game content and resolve technical disputes.
• Identity Verification Services: Third-party KYC and AML compliance providers used to verify your identity and age in accordance with applicable Philippine regulations.
• IT Infrastructure & Security: Cloud hosting, cybersecurity, and fraud detection service providers who process data on 369bet's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities where disclosure is required by law or regulatory directive.
• Legal & Professional Advisors: Lawyers, accountants, and auditors where necessary for legal proceedings, compliance audits, or corporate transactions, subject to professional confidentiality obligations.

07 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the site. 369bet uses cookies and similar tracking technologies (such as web beacons and local storage) on the 369bet.club platform.

7.2 Types of Cookies Used by 369bet

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in to your 369bet account and security cookies that prevent CSRF attacks. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred currency display (PHP), and game lobby layout so you do not have to reconfigure them on each visit.
• Analytics Cookies: Collect anonymised and aggregated data about how players use the 369bet platform — such as which pages are visited most, how long sessions last, and which games are most popular. This data helps 369bet improve platform performance and user experience.
• Marketing Cookies: Used to measure the effectiveness of 369bet's promotional campaigns — for example, tracking whether a player registered after clicking on a particular promotional banner. These are only set with your consent.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will affect the functionality of the 369bet platform and may prevent you from logging in or accessing certain features. For marketing and analytics cookies, you may also manage your preferences through the cookie consent banner displayed on your first visit to 369bet.club.

08 Data Retention

369bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The key retention periods are as follows:

• Account Data & KYC Records: Retained for a minimum of five (5) years after account closure, in accordance with AML obligations under Philippine law.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its implementing rules.
• Gaming Activity Logs: Retained for two (2) years from the date of activity for purposes of dispute resolution, responsible gaming monitoring, and platform analytics.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, to allow for follow-up and quality review.
• Marketing Consent Records: Retained for the duration of your active consent, plus one (1) year after withdrawal, to demonstrate regulatory compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information. Where data has been anonymised, it may be retained indefinitely for aggregate statistical purposes.

09 Data Security

The security of your personal data is a top priority at 369bet. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and 369bet.club is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, personal details, and financial information cannot be intercepted in transit.
• At-Rest Encryption: Sensitive personal and financial data stored on 369bet's servers is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within 369bet's internal systems is restricted on a strict need-to-know basis. All staff with access to player data undergo data privacy training and are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): 369bet strongly recommends that all players enable 2FA on their accounts for an additional layer of login security. This is available through your account settings.
• Penetration Testing & Vulnerability Assessments: 369bet's platform undergoes regular security testing by qualified cybersecurity professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to players' rights, 369bet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will inform affected players without undue delay.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), every 369bet player has the following rights with respect to their personal data. 369bet is committed to honouring these rights promptly and without unnecessary barriers:

To exercise any of these rights, please contact 369bet's Data Privacy Officer at [email protected] with the subject line "Data Privacy Request – [Your Registered Name]". 369bet will acknowledge your request within three (3) business days and complete the request within fifteen (15) business days, or notify you if an extension is required. There is no charge for exercising your data rights in good faith.

If you are not satisfied with 369bet's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

11 Children & Minors

The 369bet platform is strictly intended for adults aged 21 years and above, consistent with the age threshold for casino-style gambling in the Philippines under applicable PAGCOR regulations. 369bet does not knowingly collect personal data from any person under the age of 21.

If you are a parent or guardian and believe that a minor in your care has registered an account on 369bet, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

We strongly encourage parents and guardians to make use of parental control software and internet filtering tools to prevent underage access to online gaming platforms. 369bet supports responsible gaming in all its forms and takes underage gambling extremely seriously.

12 Cross-Border Data Transfers

As an online gaming platform that works with international game content providers, payment processors, and cloud infrastructure partners, 369bet may in some cases transfer your personal data to recipients located outside of the Philippines. This can occur, for example, when game studios based in other countries process in-game activity data, or when cloud infrastructure services hosted abroad store encrypted copies of platform data.

Where personal data is transferred outside the Philippines, 369bet ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012 and the relevant NPC issuances on cross-border transfers. These safeguards include contractual clauses requiring the overseas recipient to maintain data protection standards equivalent to those required under Philippine law, and where applicable, verification that the recipient country provides an adequate level of data protection.

369bet will not transfer your personal data to any overseas recipient for purposes beyond those described in this Privacy Policy, and will not permit overseas recipients to further transfer your data to additional third parties without appropriate controls in place.

13 Third-Party Links

The 369bet platform may contain references to third-party game providers, payment services, or information resources. While 369bet takes care to work only with reputable partners, we do not control the privacy practices of third-party websites or services, and this Privacy Policy does not apply to any third-party platforms you may access via links or integrations on 369bet.club.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of 369bet. 369bet accepts no responsibility for the privacy practices of third parties or for any harm resulting from your interaction with third-party platforms.

14 Changes to This Privacy Policy

369bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform features, or our internal data practices. When material changes are made, 369bet will:

• Update the Effective Date at the top of this page;
• Display a prominent notice on the 369bet.club homepage for a reasonable period following the update;
• Where practicable, send a notification to your registered email address summarising the key changes.

Your continued use of the 369bet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and may request closure of your account by contacting our support team.

We encourage all players to review this Privacy Policy periodically to stay informed about how 369bet protects their personal data.

15 Contact Us & Data Privacy Officer

369bet has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us through the following channel:

369bet aims to respond to all privacy-related enquiries within three (3) business days. Complex or sensitive requests — such as full data subject access requests or erasure requests — will be completed within fifteen (15) business days, with notification if an extension is required under applicable law.

If you feel that your data privacy rights have not been adequately addressed by 369bet, you have the right to file a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official government website and public assistance channels.